Natalie has been the Market Center Administrator for Keller Williams Realty East Valley for the past three years. She stays busy with the many job responsibilities of an MCA.

The Market Center Administrator (MCA) is responsible for keeping the office
and the Team Leader on track and productive. He or she maintains personal
working relationships with associates and interacts with them on a daily basis.

The MCA also helps with any miscellaneous projects and brainstorms ways to
help improve the Market Center both financially and operationally. Think of
the MCA as the Market Center’s Chief Financial Officer and Chief Operations Officer.

The MCA wears many hats. The MCA’s job responsibilities cover three specific areas:
a. Operation and Administration
b. Accounting
c. Support

Operations and Administration

As the equivalent to a Chief Operations Officer, the MCA is responsible for all
systems in the Market Center. This includes:

1. Hiring and managing receptionists and Assistant MCAs
2. Interacting with staff, associates, and vendors
3. Purchasing supplies and equipment.
4. Ensuring the professional appearance of all physical facilities.
5. Distribution of mail, MLS books, and other communications.
6. Coordinating the maintenance of office equipment, including performing minor repairs, calling for repair
services, and monitoring maintenance agreements.
7. Overseeing Computer Hardware Specialist, Computer Software Trainer, and Internet Specialist.
8. Setting up and maintaining all passwords on computer systems.
9. Keeping associate distribution boxes, message slots, and roster current.
10. Delegating tasks to staff, and responsible for phones being covered.